Managed IT for businesses: we sort things out and keep them running.
We keep your computers, network, and servers running, and help your employees when they need us. Our terms are transparent, and our monthly fees make budgeting easier.
What do we manage?
Your entire IT environment, managed in one place.
Computers and users
We maintain laptops and desktop computers and manage user accounts and permissions.
Microsoft 365
We manage licenses and keep email, Teams, and file sharing running.
Servers and virtualization
We manage physical and virtual servers at your premises or on our own infrastructure.
Network
We manage routers, firewalls, and Wi-Fi, and provide secure remote access.
Backup and cybersecurity
We protect your company's data and systems with regular backups, antivirus protection, and security updates.
Infrastructure for business software
We manage the IT environment that business software runs on. The software vendors are responsible for supporting the applications themselves.
Day to day
What's included in the monthly fee?
The monthly fee includes fault resolution and a monthly time allowance for changes.
Fault
Something that used to work but no longer does.
- An email doesn't arrive
- A printer won't print
- A shared folder is inaccessible
We fix faults in systems we installed and manage as part of the monthly fee. Fault resolution does not reduce your monthly time allowance.
Change request
A new requirement or a change to an existing setting.
- Access for a new employee
- Changing permissions
The monthly time allowance can be used for these tasks.
Monthly time allowance
15 minutes / user / month
The allowance is pooled across your company: with 10 users, you have 150 minutes, or 2.5 hours, to use collectively each month.
The allowance resets every month. Changes beyond the allowance are billed at the rate specified in your contract.
Submitting a request
You can report faults and submit new requests through the helpdesk portal. You'll receive an automatic confirmation as soon as your ticket is received.
We start work right away whenever possible. We prioritize tasks based on urgency and the response times agreed in the contract.
Pricing
Pricing and service levels
All three service levels provide the same scope of service. The difference is how quickly we commit to starting an investigation after a ticket is submitted.
Standard
HUF 13,500
+ VAT / user / month
Within 240 minutes
we start investigating.
Premium
HUF 18,000
+ VAT / user / month
Within 90 minutes
we start investigating.
VIP
HUF 25,000
+ VAT / user / month
Within 30 minutes
we start investigating.
These times refer to the start of an investigation. The time needed to resolve a fault depends on its nature.
Included at every service level
- Management of computers and support for employees
- Fault resolution as part of the monthly fee for systems we installed and manage
- 15 minutes per user per month for changes, pooled across the company
- One on-site visit per month
Additional monthly charges
Server management
HUF 30,000 + VAT / machine / month
Each physical server and each virtual machine under management is charged separately.
Network management
HUF 30,000 + VAT / month
These charges cover basic management and monitoring of the servers and supported network devices.
Optional extras: discounted Microsoft 365 subscriptions and Bitdefender endpoint protection.
A one-time onboarding fee may apply when we start. We'll specify the amount in the quote.
Example for a 10-person company
Management of a Microsoft 365 environment and an existing network at the Standard service level:
HUF 165,000 + VAT / month
10 × HUF 13,500 per-user fee + HUF 30,000 for network management.
The example excludes Microsoft 365 subscription fees and the one-time onboarding fee.
This example is not a binding offer. We provide an indicative quote after the free consultation.
How we get started
Know what to expect.
1
Free online consultation
In a one-hour conversation, we learn about your company's situation and needs.
2
Indicative quote
You'll get an estimate of the expected costs.
3
On-site assessment
If needed, for a fee agreed in advance.
4
Final quote and contract
A renewable 12-month contract with a one-month notice period.
5
Onboarding, then ongoing management
Onboarding typically takes 4 weeks from the time we receive the necessary information.
Only the first online consultation is free. If the previous provider does not supply the required information, we charge separately for system discovery based on the time spent.
We're available on business days, 8:00–16:30. Terms for support outside business hours are set out in the contract.
IT environments
Which IT environments do we work with?
Microsoft 365 and cloud applications
Email, billing, or accounting runs online, without a local server.
Business software
We manage the IT infrastructure for third-party applications, either at your office or on our infrastructure, with remote access.
Private cloud
Your company's applications and data are hosted on our own redundant infrastructure, without the need to buy a server.
Office in the Cloud →
Dedicated server
We provide a dedicated server for your company's applications or other specific needs.
Evidence
[Proof: section title]
91,4%
[Jira, last 12 months: agreed first response time – exact wording to be confirmed]
93,2%
[Jira, last 12 months: agreed resolution time – exact wording to be confirmed]
5.0
Average of 29 customer ratings received on tickets over the past 12 months.
Anonymous example · [industry, headcount]
Starting point
[What state the systems were in.]
What we did
[What we put right.]
Result
[What is different now.]
[Client quote in their own words, with their approval.]
[Name] · [job title, company]
Frequently asked questions
Questions we often hear in the first conversation.
We'll also answer your other questions during the free consultation.
Do you provide on-site support?
Yes. We can help at your premises when needed. The monthly fee includes one on-site visit per month. We provide remote support throughout Hungary.
What's the difference between a fault and a change request?
A fault is something that worked before but doesn't now—for example, an email doesn't arrive or a printer stops working. We fix faults in systems we installed and manage as part of the monthly fee. A change request is a new requirement, such as setting up access for a new employee. These tasks use the monthly time allowance.
We already have an IT provider. How does the transition work?
Once the existing systems and necessary information have been handed over, we begin onboarding, which typically takes 4 weeks. If the previous provider does not supply the required information, we charge separately for system discovery based on the time spent.
How long is the contract?
The contract runs for 12 months and renews automatically. The notice period is one month.
What don't you provide?
We provide IT services exclusively to businesses, not private individuals. Our main focus is ongoing IT management, but new business clients can also contact us in a serious IT emergency. We call back urgent inquiries on the same day during business hours.
What happens outside business hours?
We're available on business days, 8:00–16:30. Terms for support outside business hours are set out in the contract.
Is the on-site assessment charged separately?
Yes. If an on-site assessment is needed before we start, we carry it out for a separately agreed fee. If you place an order, we credit the assessment fee against the onboarding fee.
The first one-hour online consultation is free and comes with no obligation.
Do we need our own server?
Not necessarily. With Microsoft 365 and online business applications, your company may be able to operate without a local server. We can also host server-dependent business software in our private cloud, so you don't have to buy your own server.
How do we report a fault?
You can report faults and submit new requests through the helpdesk portal. You'll receive an automatic confirmation as soon as your ticket is received.
Is support available in English?
We can communicate with company management in English. We provide support to employees in Hungarian.
Are the prices shown excluding VAT?
Yes. All prices shown are net amounts; VAT is charged in addition.
Request a quote for managed IT services.
The first one-hour online consultation is free and comes with no obligation. We'll learn about your company's IT situation and then provide an indicative quote.
We'll call you back within one business day of your inquiry to arrange a time.
Phone,
business days 8:00–16:30
Thank you, we've received your request!
We'll call you back within one business day to arrange a time.